End user description

mrelem88

Hi Guys!
I have a problem, cant see the ticket changes only just who changed it.

Where can I set it up?

ntozier

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Environment details? (see Admin panel -> Dashboard -> Information)

I'm not real sure what I am looking at here.

mrelem88

Oh, sorry!

So when i would like to check one ticket life i can't see what changed on the ticket, just the name of the agent and the date of the change.

mrelem88

ntozier

I have never seen actions on tickets with a > icon. Are you using some custom Theme Mod?

Do you have the Audit:: Audit Log plugin installed and enabled?

This is what some of the icons look like on my tickets:

Edit, and Transfer.

Created, and Claim

Flagged as overdue

Closed

mrelem88

Hi!
No, I don't use a custom theme. I have not installed the audit logo so far.I saw that instead of symbols, it was written out what they did with the ticket. I woluld like that solution.

ntozier

That's how my system works. It has an icon and then says "soandso transferred the ticket.", etc.
I've never seen it not do that. Maybe try re-uploading the core files?

KevinTheJedi

@ntozier @mrelem88

The right arrow is called "chevron-sign-right" and it's the default icon if there is none present or the provided icon doesn’t exist in the hardcoded list of system Thread Event icons. So it's likely the Events/Icons are custom or the Events/Icons are borked in the install (or for this particular Thread).

Cheers.

mrelem88

The newest version fixed this problem. Please close the ticket.