Try to open a ticket for this particular user - 500 Error
Try to go into this user from the "Users" tab - 500 Error
I've had this happen to a few other users, but its never a big deal and I just delete them and their 2 tickets.
But this time its happening to a user with hundreds of tickets and I'd like to try to fix it.
Any suggestions on where I can look for errors in the way their account is setup?
I'm on 1.14.3, using AD Sync and Passthru. User recently had a name change, however has been working for some time. Maybe didnt break until the user tried accessing the system themselves?
Let me know what else I can provide if you have any ideas.
IIS 10
SQL 5.5.45
PHP 7.4.13