Non-static method Misc::currentURL() cannot be called statically

TerryGuy

I am trying to install and i get the following error.

Fatal error: Uncaught Error: Non-static method Misc::currentURL() cannot be called statically in /home/vagrant/Code/_play/tickets.pa.lan/bootstrap.php on line 369

OS: ubuntu
php: 7.4

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

TerryGuy

ntozier I would be more than happy to provide the information you requested, but i can load the website at all. The error occurs on the setup page, so i have no admin panel to get information from.

ntozier

My first guess would be that you are running a noncontemporary version of osTicket or are not running PHP 7.4 like you said you are.

There is no way for us to know what direction to attempt to troubleshoot this without more information.

It's sort of like calling a mechanic and saying "Hey my car isn't working. It throws an error."
What is the make and model of the car? I don't know.
What year is the car? I dont know.
What engine does it have in it? I don't know.

What webserver software are you running?
What version of PHP are you running?
Do you have more than one version of PHP installed on the server?
What version of osTicket are you running?

stefanhuber

Hi,

I have the same problem and have checked the cause. I am running PHP 8 and the built-in PHP webserver. However, for this error this wouldn't matter, I guess...

Inside the bootstrap.php on line 369 (https://github.com/osTicket/osTicket/blob/develop/bootstrap.php#L369). The method currentURL of class Misc is called by a static function call. However, in the file include/class.misc.php the function currentURL is not defined as a static function (https://github.com/osTicket/osTicket/blob/develop/include/class.misc.php#L230).

stefanhuber

Unfortunately, I see that the whole project code is full of approaches to call non-static functions statically! This was possible with PHP 5 I guess. An upgrade to PHP 8 without changing that seems impossible. This always resulted in warnings and slowed down the PHP interpreter (https://stackoverflow.com/questions/3754786/calling-non-static-method-with-double-colon). I hope this will be changed in the project!

ntozier

@stefanhuber
osTicket does not support PHP 8 at this time. You would have to edit the core files and code in PHP8 support or wait until the project is updated to support PHP8.

stefanhuber

ntozier Yes thank you! I am aware of that, however calling non-static functions with :: syntax was a quirk in PHP and always has produced warnings and slowed down execution dramatically! Thank you.

gomalley

@ntozier can you show this on the Install Guide Prerequisites- https://docs.osticket.com/en/latest/Getting%20Started/Installation.html
"To install osTicket, your web server must have PHP 7.2 (or better) " ?

Would have saved me a lot of time!
Thanks

ntozier

But that url already says

Prerequisites
To install osTicket, your web server must have PHP 7.2 (or better)

Chain-Devil

I'm actually getting a pretty similar error:

[Sat Apr 12 15:14:32.270441 2025] [php:error] [pid 28703] [client 172.30.2.121:39696] PHP Fatal error: Uncaught Error: Non-static method Misc::currentURL() cannot be called statically in /path/to/osTicket/bootstrap.php:344\nStack trace:\n#0 /path/to/osTicket/main.inc.php(23): require()\n#1 /path/to/osTicket/client.inc.php(21): require_once('...')\n#2 /path/to/osTicket/index.php(16): require('...')\n#3 {main}\n thrown in /path/to/osTicket/bootstrap.php on line 344

PHP information:

# php -v
PHP 8.2.20 (cli) (built: Jun  4 2024 13:22:51) (NTS gcc x86_64)
Copyright (c) The PHP Group
Zend Engine v4.2.20, Copyright (c) Zend Technologies
    with Zend OPcache v8.2.20, Copyright (c), by Zend Technologies

MariaDB information:

# mariadb --version
mariadb  Ver 15.1 Distrib 10.11.8-MariaDB, for Linux (x86_64) using readline 5.1

Apache HTTPD information:

# httpd -v
Server version: Apache/2.4.6 (CentOS)
Server built:   May 30 2023 14:01:11

KevinTheJedi

Chain-Devil

Start your own thread.
Sounds like your code files didn’t get updated all the way.

Cheers.

Chain-Devil

KevinTheJedi

In fact, they did not.

I am willing to bet that most people who find themselves here PROBABLY just overwrite their existing osTicket directory with the extracted files from their osTicket-v1.18.2.zip file, instead of overwriting their existing osTicket directory with the uploads directory from that .zip file. Figured I'd leave that little bit in this thread for any future wanderers who find themselves here.

Still, I'm having SOME issues as yet, so I will indeed, start my own thread. 😛