Hi all,
I want to upgrade from v1.14.1 (f1e9e88) to v1.14.6 but I can't. What I've done:
How can I troubleshoot it? Thanks in advance
There are no database changes from 1.14.1 to 1.14.6 so the DB upgrader will not run. (because there is nothing for it to do) If you did it correctly when you log into the Admin panel you will see the new version number at the top under the menu.
Ok Thanks a lot, but the version remains unchanged and the button to upgrade still exists...
screen shot?
ntozier
@verdura
This means you didn’t put the new files in the correct place, you copy/replaced the files and it didn’t work right, or you didn’t download the appropriate version.
See upgrade guide below for more information:
Cheers.
As a side note It could also mean that you didn't over write the files in the correct location.
I'll do the operation again... Can I delete all the files in the upload folder?
The upload folder in the download archive? osTicket does not have a upload folder in its tree structure, except in the download archive.
I've discovered what I did wrong.. I had a folder named "Upload" (from previous updates or something) and I though I had to transfer that folder. But I had to transfer the files in that folder to the root of OSTickets.
Thanks a lot for the help!
So does that mean that your all updated? 🙂
Yes, all fine...
