I have an existing osTicket installation that is no longer authenticating. The server it was bound to has had a name and IP address change. I can get to the wordpress login and remote access on the server. But I can no longer login to the agent or admin panel pages. Is there no way to change the server association without being able to login to either of these panels? Do I just need to scrap it and try to create a whole new osTicket system?
osTicket Authentication
Do you have access to the database?
If you do then you can run SQL queries to change stuff in the database to hopefully make things work.
You can see the old helpdesk_url by running this SQL command
SELECT value FROM ost_config WHERE namespace='core' AND key='helpdesk_url';
Once you know what it was you should know how to change it. Which you can do by changing NEWSERVERADDRESS to the new server address.
UPDATE ost_config SET value='NEWSERVERADDRESS' WHERE namespace='core' AND key='helpdesk_url';