Reports

himmca

Hello everybody
Hope you are doing good!
I have two queries as below

1.In Report - we would want to capture SLA for each reply and we also want to know how many reply sent & received from the client,
2.All field are not getting captured in one report. We are getting two separate report - one for Open tickets & one for closed. We need to have one report where-in we can see all type of tickets status - Open, closed, resolved, deleted, in-process.

Can any body suggest how to achieve this.

My osTicket Setting is as below--

ntozier

I think that you are asking for information on how to change the Dashboard for better reporting.

The Dashboard is really old and tired, and slated for revamp in or after the 2.0 release. If you want better reporting there is a paid 3rd party Reports plugin sold by software[dash]mods[dot]com.

I maintain a list of osTicket Resources on my personal web site and here on the forums that you might find useful. It includes a list of Community Plugins. Here are the two links:
https://forum.osticket.com/d/92286-resources-for-osticket
https://tmib.net/resources-for-osticket/

As a disclaimer: While many people do use 3rd Party Plugins (Also called Community Plugins) it is important to know that they have not been evaluated by, are not supported by, are not recommended by, and are not written by the Developers of osTicket. You will need to reach out to the author of the Community Plugin that you are using for support.