Selecting department, and then help topics for that department for new ticket

someITguy

osTicket version - v1.15.2
Web Server - Apache/2.4.41 (Ubuntu)
MySQL Version - 8.0.25
PHP Version - 7.4.3

I have been reading old posts on this issue and there doesn't seem to be any documented solution. What I would like, is to have a user select a department and then from there the help topics will change depending on which department is selected. I know it is possible because that is how it is set up on another OST server we have run. That was way before my time and some random dude was paid to do it. Any help is appreciated. Thanks

Daedalus01

someITguy I would also like to do this as well. I think it would make it more organized.

ntozier

The only way to do this with out editing the core files is to use the top level as Help Topic.
And then have the Help Topic apply a form with the next level question on it.

someITguy

ntozier Hmm seems like a hassle to have to rename all our existing forms and topics. Odd its not a feature by default. Thanks for confirming that though!

someITguy

Daedalus01 There is definitely a way to do it. I'm going to ask around and see if anyone knows who we had edit our last server. I'll let you know

durangod

I hope that version 2.0 has a config to allow new ticket to assign department. I have alot of scripts and each one is a seperate department and the new ticket needs to have dept assigned by the new ticket so i dont have to do it as admin for each ticket. If i happen to come up with a code mod or way to do this other than what is suggested above, i will share it here.

So far it does seem that easiest way is to set up form topics in admin. Have a topic for each script for example:
Script1
Script2
Script3

Then set up all your different departments in admin

Then have each of those topics auto assigned to a department which can all be done in the admin panel.

Hope that helps.