When someone sends an email to our admin email for creating a ticket, we receive an email the ticket is created but when we check the admin panel on osticket, there is no ticket created by the email, Please help. Below are the information for the application:
osTicket Version: v1.15.2 (cb6766e) up to date
Web Server Software: Apache
MySQL Version: 5.7.32
PHP Version: 7.4.20

Is the email assigned to a department? Do you have access to that department to view the mail?
Do you see the ticket records in the database?

    @adamjrberry

    Screenshot of my admin panel is attached. I don't recieve tickets in database . how to check that?

    adamjrberry Is the email assigned to a department? Do you have access to that department to view the mail?
    Do you see the ticket records in the database?

    It does not appear that you actually answered the questions.

    Did you migrate recently?

    If you are getting an email saying that the ticket was created... then it was created. It could be in an old system if you migrated recently, or it is in the new system and you do not have access to it.

    Look at your ost_ticket table. see the dept_id and see if your Agent account has access to that department.

        Then it sounds like the old instance is collecting the emails and sending out emails.
        Did you neglect to shut off cron on the old instance?

          It sounds to me like you're going to have to go through all the steps and see what you missed.
          If your old system already picked up the emails and made tickets then it is likely that those emails are gone.
          (unless you put them some where after processing... or have an email archiver... etc.)

          What isn't working now that you shut of cron on the old server?

            ntozier all is working fine, Cron job is also executing, It's tested by SiteGround support team, But no tickets received in admin panel, We got an email that user created ticket, But when we check in the admin panel, It's not there

              Is your old site shut down?
              Did maybe the user go to the old site and create a ticket.
              You will need to look at the [SQL] database on the new server and on the old server and figure out where it is getting created.

                open a third part SQL browser.
                Look at the ost_ticket table.
                Scroll to the end or look for the ticket number from the email.

                  You didn't find it in either database?

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