when we are creating a ticket by sending an email to configured email id. when support team replies from the ticketing system, it send an email to us again but it creates new email chain. how we can make it by sending reply on same email thread?
We will need exact steps to replicate as well as your system/environment information.
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Environment details? (see Admin panel -> Dashboard -> Information)
1.11 has not been supported for years now. Please upgrade to current and re-test.
