Is there a way to put offline osTicket from linux terminal? Thanks

if you want to 'turn off' osticket, it depends on what you're using. I use Apache2. So for me, I would a2dissite osticket.conf and then systemctl reload apache2, you would replace 'osticket.conf' with whatever .conf is for your site. To reenable, you can a2ensite osticket.conf and then systemctl reload apache2. again, this assumes you're using Apache2

    5 days later

    from a linux command prompt... You would need to invoke the MySQL command prompt, select the database, and then change the setting.

    mysql -u username -p
Connect <databasename>;
UPDATE ost_config SET value='0' WHERE namespace='core' AND key='isonline';

    To change it back later... change the 0 to 1.

    Thanks, I received this error:
    ERROR 1064 (42000): You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'key='isonline'' at line 1

    You might have to escape key.

    UPDATE ost_config SET value='0' WHERE namespace='core' AND `key`='isonline';
    Write a Reply...