I'm still new to the system and I'm wandering if this is possible:
Having a Help Topic with a specific attachment every time a user selects that Help Topic.
Any help would be appreciated. '
I'm still new to the system and I'm wandering if this is possible:
Having a Help Topic with a specific attachment every time a user selects that Help Topic.
Any help would be appreciated. '
You might be able to do this.
You would setup a Ticket Filter to send a response to the opener with an attachment... when a ticket is opened with that Help Topic.