Hello

Now update 1.14.x to 1.15.2 Login agent panel, New ticket no Search existing users.
Please help,see attachment

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Environment details? (see Admin panel -> Dashboard -> Information)
Error logs?
Does user "jano" [name or email] exist?
Are you using any plugins such as Authentication::LDAP and AD?

    ntozier

    Hi,
    We already pasted the Admin panel -> Dashboard -> Information, let me know if you need anything more detailed.

    Regarding logs, which logs would you need. Apache log, OSTicket log, etc?

    We are not using any LDAP for the authentications, we have only local users.

    Yes, we have user names contain "jano" string and the autosearch is working in the window if I would like to create a new ticket:

    But it's not working here and when I want to add new collaborator to an already existing ticket.

    Thanks!

      @norbertooka

      You will need to review the browser inspect Network tab and the Apache/PHP error logs for any related errors.

      Just to note, I cannot replicate this using v1.15.2, Apache, PHP 7.4, and MySQL 8.0.

      Cheers.

      20 days later

      Hello I have the similar error. the search takes a long time. I update 1.14.3 --> 1.15.2



      I am unable to reproduce what you are reporting here using my production site.

      Both the new ticket pop up windows and if you dismiss it and use the User or CC fields both search.

      Thanks for quick answer.
      Yes, they search for what is requested but in one of them the search is very slow (more than 10 seconds).
      I will continue investigating.

      So this thread is for no results, not slow results.

      As far as slow results go, what table format are you using in MySQL/MariaDB? @KevinTheJedi posted recently about how converting the tables to InnoDB sped up performance.

      20 days later

      I'm also having the issue where searching for a user returns no results.

      I'm using:

      osTicket Version v1.15.2-72-g70256e08 (70256e0) — Up to date
      Web Server Software Apache/2.4.38 (Debian)
      MySQL Version 10.3.29
      PHP Version 7.3.29-1deb10u1

      Thanks!

        cschwarck v1.15.2-72-g70256e08 (70256e0)

        This is a pretty interesting version number.

        It should look like:

        So... I guess the question is where did you download your version of osTicket from? I'm guessing it is not https://osticket.com/download

          3 months later

          I found the solution - you need to disable ldap plugin in admin panel -> manage -> plugins. Even if you don't set any ldap connection osTicket in this search window looking for ldap and log error in apache.

          [Mon Oct 18 15:20:28.666103 2021] [php7:warn] [pid 303426] [client 195.205.251.100:62952] PHP Warning:  Invalid argument supplied for foreach() in phar:///var/www/osticket/include/plugins/auth-ldap.phar/authentication.php on line 152, referer: https://xxx.com/scp/tickets.php?id=226
[Mon Oct 18 15:20:28.666476 2021] [php7:error] [pid 303426] [client 195.205.251.100:62952] PHP Fatal error:  Uncaught Error: Call to a member function bind() on null in phar:///var/www/osticket/include/plugins/auth-ldap.phar/authentication.php:176\nStack trace:\n#0 phar:///var/www/osticket/include/plugins/auth-ldap.phar/authentication.php(302): LDAPAuthentication->_bind()\n#1 phar:///var/www/osticket/include/plugins/auth-ldap.phar/authentication.php(449): LDAPAuthentication->search()\n#2 /var/www/osticket/include/class.auth.php(336): StaffLDAPAuthentication->search()\n#3 /var/www/osticket/include/ajax.users.php(47): AuthenticationBackend::searchUsers()\n#4 /var/www/osticket/include/class.dispatcher.php(145): UsersAjaxAPI->search()\n#5 /var/www/osticket/include/class.dispatcher.php(38): UrlMatcher->dispatch()\n#6 /var/www/osticket/include/class.dispatcher.php(120): Dispatcher->resolve()\n#7 /var/www/osticket/include/class.dispatcher.php(38): UrlMatcher->dispatch()\n#8 /var/www/osticket/scp/ajax.php(316): Dispatcher->resolve()\n#9 {main}\n  thrown in phar:///var/www/osticket/include/plugins/auth-ldap.phar/authentication.php on line 176, referer: https://xxx.com/scp/tickets.php?id=226
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