I would like to be able to create custom fields with predefined values, but different from user to user.
In other words, when a user opens a ticket he can choose a value that only he sees and not other users.
It's possible? How?
Thanks in advance.
This is not a feature in osTicket at this time.
You would have to figure out how to modify the core files to achieve this. Good luck.
OK, thanks for the answer anyway.