Good Morning,

I am running osTicket version 1.15.2

My IMAP settings are as follows:
Status = ENABLE
Hostname = outlook.office365.com
Mail Folder = blank
Port Number = 993
Mail Box Protocol = IMAP + SSL
Fetch Frequency = 1 minute
Emails per Fetch = 30
Fetched E-mails = Do nothing

Under Settings:
Default System Email = helpdesk@wrbl.com
Default Alert Email = Use Default System Email (above)
Verify Email Addresses = unchecked
Email Fetching = Enabled
Accept All Emails = checked
Accept Email Collaborators = checked

SMTP is working and is able to send out e-mail just fine. No errors appear on the IMAP portion and no logs have been created for any issues either. However, any e-mail sent to helpdesk@wrbl.com do not populate as tickets.

UPDATE/SOLUTION:

IMAP was not enabled on our mailbox. Also, when creating a BAT file this is what to throw into it:

START C:\progr~2\php\v7.3\php.exe -f "C:\inetpub\wwwroot\osticket\api\cron.php"

Obviously adjust your path as necessary.

I have a windows scheduler set for every 5 minutes to run the cron.php

The setup information is unclear if I need to add any information into the php file or what. Maybe that is where something is going wrong?

I just realized I had the wrong target for the cron.php. I have reset it to the correct one under the wwwroot.

I think I am doing this all wrong.

How should the Windows Task be laid out?

I have tried multiple ways with no changes in results. What I currently have set is for the windows scheduler to run php.exe with the Argument of the path to the cron.php in the Argument box. Is this correct?

I have also tried a .bat file with the following C:\progra~2\php\v7.3\php.exe -f "C:\inetpub\wwwroot\osticket\api\cron.php"

To the same results.

I should mention that when I select "Fetch on auto-cron" it also does NOT work. So, I believe the issue lies somewhere else.

    I have tried multiple combinations of everything above to no avail. Please assist with this.

    UPDATE:

    We got the Auto Cron to work, we are just trying to get the scheduler to work now. Turned out IMAP was not enabled on the mailbox.

    micahmesser I have also tried a .bat file with the following C:\progra2\php\v7.3\php.exe -f "C:\inetpub\wwwroot\osticket\api\cron.php"

    This looks correct. The scheduler screen shot above would not work.

    Are you still having an issue? BEcause you updated the first post and it sounds like your all set.

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