Hi people.
After 1.15.2 upgrade task, I have seen that we have problems to upload files in the answers section.

Explain: if I open a new ticket from agent control panel, I can attach several files, I have tested up to two files of 1.6MB without problems.
If I open the ticket, and I try to add the attachment in the answer, I receive the error:
File Upload Error
filename.pdf
File is too large
undefined

I have:
Información del servidor
Versión osTicket v1.15.2 (cb6766e) — Hasta la fecha
Servidor del Software Web Apache/2.4.29 (Ubuntu)
Versión MySQL 5.7.34
Versión PHP 7.4.18
Extensiones PHP
gdlib Utilizado para la manipulación de imagen e impresión en PDF
imap Usado para la recuperación del Email
xml API XML
xml-dom Utilizado para el procesado de Email en HTML
json Mejora el desempeño de creación y el procesamiento JSON
mbstring Altamente recomendado para el contenido en idiomas europeos que no sean del oeste
phar Altamente recomendao para los paquetes de idioma y complementos
intl Altamente recomendado para el contenido en idiomas europeos que no sean del oeste
fileinfo Usar para detectar tipos de ficheros subidos
zip Used for ticket and task exporting
APCu Mejora el rendimiento general
Zend Opcache Mejora el rendimiento general
Configuración de PHP
cgi.fix_pathinfo se recomienda "1" Si el AJAX no funciona
date.timezone Europe/Madrid
Información y uso de base de datos
Esquema osticket (localhost:/run/mysqld/mysqld.sock)
Firma del esquema add628927ee030469f5d3272ebda1e16
Espacio ocupado 390.33 MiB
Espacio para adjuntos 265.52 MiB
Zona horaria CEST (Se interpreta como Europe/Berlin)

In the PHP 7.4 config:

upload_max_filesize = 10M
post_max_size = 8M
memory_limit = -1

    jmgallardo If I open the ticket, and I try to add the attachment in the answer, I receive the error:
    File Upload Error
    filename.pdf
    File is too large
    undefined

    So you open a ticket.
    You then view the ticket.
    You type a response, and add a picture and get that error?
    What is the size of the file?
    What is the limit you setup on file size?

      Yes. That is it.
      If I attach a pdf file with 1.6MB size, I have the error.
      The file size is put to 10Mbps

      Go to: Admin panel -> Settings -> System
      Scroll down to the bottom, look at Attachment Storage and Settings.
      See Agent Maximum File Size: what is it set to?

      You are totally right.
      I don't know, but it was modified recently.

      Regards @ntozier.

      ntozier changed the title to [resolved] 1.15.2 --> File Upload Error File is too large undefined.
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