Dear all,
I want to add a variable that show me who created a ticket (in my case not a user but an agent) into the email templates -> New ticket alert
So Name and surname of the agent
Which variable i can use?

Thanks so much

osTicket already adds an entry to the ticket thread about who opened a ticket (if it was an agent).
This is not a variable that exists in the system that you can use in a template.
You would have to change the core files to achieve this.

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