I have read that the api currently does not support modifying tickets. What I'm trying to do is have 'clients' (These are actually automated emails from other systems) post replies to existing tickets.
For instance, I get an email with the subject '#000.23' or something similar, but always the same. This posts to an existing ticket #000.23. Is this possible? If it's not possible with the vanilla installation, is this possible with, say, a python script?