Fetching email function isnt working.

Dinzey

Hi,
I am trying to configure Osticket for internal support and application requests.
Sadly the Fetching mail function is not working.
We run the following setup:
Windows 10 enterprise + XAMPP 8.0.6 + Osticket v1.15.2. the account that is used for mailing is office 365 account with App password enabled and in use. i have enabled Fetch Email and dissabled fetch email via auto cron task. i am hoping some can provide me a step by step solution to get this to work as it is one of the basic functions with osticket.

Update:
Ok i managed to get the fetch email to work whenever a agent logged in in the agent portal. using this installation guide.
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
The problem is now that i want it to fetch using this

For windows users in “Scheduled Tasks” add "c:\php\bin\php.exe c:\website\osticket\api\cron.php"
Doesnt seem to work at all i changed the paths to the correct folder destination and when i manually run this command the tickets wont be updated. Can any one advice me on how to fix this issue?

bahmed87

hi
i was facing the same issue at O365.
After turning OFF the legacy option from admin O365 portal. I started to fetch email

Dinzey

bahmed87 That wasn't the issue. The manual isn't super explanatory/clear
Its why i dint set it up in the right way, i thought i had to add a path to the Cron.php file.
Fetching mails now work even with the windows task scheduler so it is fully automated.

I also made the mistake to change the Directory for where the OSticket should look for in the mailbox when new responses are made. so it was infact already working 😅

I wil probably make a youtube video how to set this up for windows users with xampp

bahmed87

Dinzey okay great