First of all thanks developers. I have feature request from my manager.
Can i add note or canned response to queue column?
if it is possible, please let me know

1.12 support ended last year, so the version that you are running is no longer supported.
This is not a feature in osTicket (any version) at this time.

If you would like to make a feature request you can do so here:
https://github.com/osTicket/osTicket/issues/new/choose
Please prefix the title with [Feature Request]

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