The user form doesn't work after the first user mail registration

tatafede

Hi,

When a customer sends an email, the osTickets registers the name and email of the customer, but I need the customer register the first time via web filling the user form (to get another information like company, vendor, etc). But the user form only saves in the user database if there is not a previus register with the same email.

So, I want to rejet the incoming mail from a no-registred customer, not adding the user in the database and forcing it to do the user form.

I tryed making a filter and it replyes to the customers with the web registration form but the osTicket creates the user (mail and name) and after this the customer sends the user form via web and the user doesn't update.
I tryed to add the "reject opcion" in the filter because osTicket doesn't create the user but the also doesn't send the autoreply
I tryed installing the "notifyReject" plugin but it doesn't work.

How can i solve this problem? There are any other option?

I'm using osTicket (v1.15.2)

Thanks!

ntozier

It doesn't look like notifyReject reject has been updated in a while, and its been even longer since I tested it out.

But it worked fine for me on younger versions of osTicket. All it does is scan the logs for rejected emails and email them, it requires that you have cron.php running on a schedule. From looking at the code it looks like it would still work though.