Hello,
We are using osTicket (v1.14.6) and just started using it. For the most part this has been what we are looking for. I am also new to osTicket so what I am about to write may probably be some setting I need to make.

  • I have read documentation on how to add collaborators to tickets.
  • Collaborators have successfully been added.
  • The email addresses are correct and work on an email client such as Mail or Outlook.
  • These tickets are ones registered clients create that I have added collaborators to.
  • At least one collaborator is not a registered person but are part of that organization. I added that person as a collaborator.

As stated those added as a collaborator do not revive emails. I checked before sending. In Reply To: All Active Recipients is displayed.
What settings should I look at or what changes do I need to make?
Thanks
Carl

Just completed upgrade and it seems to have resolved the problem. For others visiting this is working on a Synology DSM RS820+ ands is working great.

FYI to anyone reading this. I went from 1.14.6 directly to 1.15.2. I did not follow the guides and I over wrote my ost-config.php. Fortunately for me I had a way to recover that file as well as all the notes I needed to recover db and admin information.

So before you upgrade make copies, backup db and then proceed

Sounds like you are all set. Thanks for posting your notes and results. Hopefully someone else will find this helpful.

ntozier changed the title to [resolved] Collaborators not receiving emails - osTicket (v1.14.6).
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