Hi,
I have extended SLA time but is not work for the existing or old ticket
For the sample:
I have modified L1 IT Ops-Offboarding and Deactivated User SLA (red line) from 384 hr to 720 hr and update on 4/19/2021. Then I checked the due date for the existing ticket is not update to 720 hr.
is there any solution for this problem?
Thanks