I add a new canned response. the canned respond saved well, but it not showing in the list
when i try to add again, it give me the following error
but it is in the list in the ticket response
I'm using v1.15.1
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Environment details? (if you can then see Admin panel -> Dashboard -> Information)
I already post the information image. whaat else do you need?
Try uploading to current 1.15.2.
From what you are saying:
Sounds to me like it is working like it should be. The system tells you that it already exists.
I' m not seeing a problem here.
canned respond "CH-Kepada Bpk CSM" not showing in the Knowledgebase - Canned Responses
Go to the database and delete the canned response and try again?
thanks. will try