In osTicket, you can create custom fields to capture additional information related to each ticket. To track the sale status and record the value of the "deal" on a ticket, you can create custom fields to store this information. For example, you can create a custom dropdown field with options like "Not Booked," "Booked," and so on. Additionally, you can create a custom numeric field to record the value of the deal.
With the custom fields in place, you can generate reports in osTicket to analyze the CRM enrichment by month, agent, department, and other criteria. osTicket provides basic reporting capabilities, allowing you to filter and group tickets based on different attributes, including custom fields.
