Hi,
How to make for all agent Default reply to All active recipient. There should not any option to change Default reply, except admin(if can not customize for admin no issue for all we can do.)

  • I have no idea what you are asking...
    If you mean when an Agent posts a reply to a ticket, then that is how it works now.
    Unless someone selects something other than that.

I have no idea what you are asking...
If you mean when an Agent posts a reply to a ticket, then that is how it works now.
Unless someone selects something other than that.

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