Hi everyone,

It has come to my attention that the end user receives a link from the variable %{recipient.ticket_link} but doesn't seem to work properly.

The link with is similar to https://example.com/tickets/view.php?auth=o1xaiaaaacdaaaaa3ByaJQJ0Ks%2BxRQ%3D%3D
While visiting the real link, the webpage displays ERR_TOO_MANY_REDIRECTS and stays at https://example.com/tickets/tickets.php

I have tried disabling the option Force all requests through HTTPS on osticket. I have also tried to disable the .htaccess file on my website since there isn't one in the osticket installation but that didn't help too. I also changed the php version from my hosting provider which didn't help either.

On the Dashboard->System Log I can see that the user has "virtually" signed in but still can't access even the initial page of osticket.

I'm kinda lost here. Any help would be much appriciated.

  • gil replied to this.
    6 days later

    Redirects are generally caused by the webserver. My guess would be that you have some rules or configuration that is causing this that is not related to osTicket.

    2 years later

    @gil its been 2 years since the OP opened this thread. I highly doubt that they are going to reply at this point.
    You should really start your own thread after reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

    Killing zombie thread with a headshot.

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