I'd like to ask is there a way to include / show in the reports the date and time when a ticket had been assigned / claimed or owned?

The Dashboard is very limited in the what you see is what you get way. So if you do not see something and woudl like to add it you would need to do one of the following:

  1. add the information you want by editing the core files.
  2. Invest some money in buying the 3rd Party Reports Plugin.
  3. look into rolling your own reporting plugin

    ntozier Thank you for the feedback. I'll be trying the plugin option/idea. If I may ask, can you recommend one that actually works? Big thanks!

      I use the [paid] 3rd party Report Plugin by @scottro who sells it over at software-mods

        8 months later

        ntozier Thank you. I visited the site and I think this will help.

          8 days later

          @scottro I'm interested in your reports plugin. I visited the site, email the support and also opened a ticket. Sadly no one is getting back to me. Can you help?

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