Email System

derocco

Hi,

After evaluating and failing in many ticket systems I have arrived in osTicket:

I look for a setting that allows me to use osticket to work as a group on customer email.
The customer should not see that he is interacting with ticket system.
So he should receive mail with history and it should feel to him as he is just sending mails back and forth with a regular mailbox.

Can osTicket do that?

How must I configure it?

ntozier

I think that you could pull that off. You would have to edit the email templates, to remove any osticket references. You would change the template to use the ticket.thread.complete variable (I'm not where i can look for the actual variable name but that should be close from memory). You would obfuscate the agent that is replying and use a department signature.