We are having an issue where we have setup a custom form, one of the fields in this form is a Date/Time entry for when someone leaves. We when setup a canned response and use this variable to automatically populate in the canned response.
The issue is that even though the date is correct, when we use the variable in the canned response, it is 1 day behind.
On the queue the date is correct
In the form, the date variable is correct
When pulling this variable through to a canned response, it is 1 day behind
Any help would be much appreciated. I have already checked the Timezone in php.ini and it is the same as the Ticket system as well as the server.