Hello,
I need a bit of your wisdom... I would like to restrict that only one account or group of email accounts can open tickets.
I have tried to ban a user account that would reopen tickets by email so that this user could not do so, but this causes that the osticket application cannot answer this user because his email is on the prohibited list...
My question is... Can any generation of tickets by email be blocked except for a few accounts enabled for this purpose?
Thanks in advance!