Hey ramrajone thanks for your reply.
I gave this a look..
Limit ticket access to ONLY assigned tickets was unchecked.
Concerning the accesses. if my account manager does not belong to the department in which the tickets gets in, he/she won't keep his/her visibility on tickets from his organization. Additionally I don't want to give the account manager extended access to all departments as he/she will then have access to tickets that don't concern him/her.
For instance I can have tickets coming from Organization A and other from Organization B, both going to Marketing Department, but I want Account Manager for Org A to only see those from Org A and not B...
See my dilemma? 😅