I am facing an issue where I am unable to fetch email. I have read other forum posts & did the configuration still unable to fetch email. System Status: os: ubuntu 16 above Nginx, PHP 7.2 version v1.15.1 (fe1d1f8)
sumeetchikkmat osTicket does not work out of the box with web server Nginx, you can find details of email piping: https://docs.osticket.com/en/latest/Getting%20Started/Email%20Piping.html
ok now I have changed the webserver to apache still facing the same issue.
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Environment details? (see Admin panel -> Dashboard -> Information) Email settings? Did you setup a scheduler to run cron?