I am facing an issue where I am unable to fetch email. I have read other forum posts & did the configuration still unable to fetch email.
os: ubuntu 16 above
version v1.15.1 (fe1d1f8)
osTicket does not work out of the box with web server Nginx, you can find details of email piping: https://docs.osticket.com/en/latest/Getting%20Started/Email%20Piping.html
ok now I have changed the webserver to apache still facing the same issue.
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Environment details? (see Admin panel -> Dashboard -> Information)
Did you setup a scheduler to run cron?