Manage Agent - Question - osTicket Forum

Manage Agent - Question

PilarexX

I have a question about "manage department".

What is the difference between "Primary dependent" and "extended department".
In which cases and solutions I should use the "manage department"?

Only what I found from documentation is it : https://docs.osticket.com/en/latest/Admin/Agents/Agents.html

Below I am sending a screenshot of the settings I wrote about.

ntozier

Each Agent has a primary department. Any additional department(s) that they have access to would be "extended access".

I imagine that you would manage the departments any time you had a change to make (shutting accounts down, adding new accounts, or changes in access).