Parse mailbody into ticket

josdemosselman

Hi all, is there an option to parse the mailbody of incoming emails?
For example: I've created a custom field called hostgroup for every ticket. Every user is putting "hostgroup: xyz" in the mailbody and I want to put this in that custom variable.

i tried with custom forms, but no success.
Did i miss something or is it not (yet) possible?

thanks for the feedback!

ntozier

You can probably do this using ticket filters.

josdemosselman

Hi, looking into it and it seems indeed you can perform a regex search on all emails, but you cannot define a custom action. Is there an out of the box solution, or is this manipulation of the code?
I found this link: https://forum.osticket.com/d/6173-adding-custom-actions
No clue of this is (my) way to go?

ntozier

That thread is from 2011... so I doubt that thread is still pertinent to modern versions.
I'm not sure that you can easily do that for current versions. There is no out of the box solution for this that i can think of.
You would need to edit the core files to add custom actions.