Emailing ticket

zoku

I am a bit newer to this ticket system and taking over running it from the last Tech. Is there an easy way to email a ticket to someone in my company, the reason being we have one person who refuses to use the ticket system? Any suggestions would be helpful.

ntozier

zoku the reason being we have one person who refuses to use the ticket system.

Fire them. Seriously.

Alternatively:

You can print the ticket (which exports it to PDF) and then email them the file.
You can add them to any ticket as a collaborator. Then you can resend the entire ticket and or make a canned response with the ticket variables in it.

like %{ticket.thread.original} or %{ticket.thread.complete}