Hello,
I hope someone can help clear up a question about the allocation of Tickets, my question is.

As an operator in my "Joao" account, can I assign a Ticket to the agent Joao? Since the sending of the mail comes to me from the Ticket creation but not the assignment. If you could remove the doubt, I would be grateful.


Thank you.

    jpg2699 As an operator in my "Joao" account, can I assign a Ticket to the agent Joao?

    As an Agent (Joao) you can create a ticket for your User account Joao.
    You can additionally assign the ticket to your own agent (Joao) account if you want to.

        ntozier Yes, but my question is whether the ticket assignment email alert arrives.

          I doubt it, since you would be alerting yourself.

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