Hi everyone,
When I assign a ticket to a new Agent, this agent does not receive an email.
The settings are ok for sending notification when an assignment is made.
Do you know or in the code I can find the part which sends the mail during an assignment?
Thank you.
BR
Nicolas.
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Environment details? (see Admin panel -> Dashboard -> Information)
Your 2nd and 3rd line of your posts appears to contradict each other...
