Hi Guys 🙂 Good day, I need help to fix this issue, we are already UP the ticketing system on the ubuntu server but I notice some error on the ticketing. for example: When I adjust the Due Date Ticket the date was correct but the time is not correct, I noticed that its automatically add 8hrs. Here some proof for refenrences

Original Due Date Information

Adjust the Due Date Ticket

Result of Adjust Due Date

Can someone help me on this issue thanks a lot and more power ! 🙂
God bless

ntozier
Noted on this Sir, I apologize for this posting for my issue,

This is my OsTicket System Information.

Thank you 🙂

    Hi Sir ntozier I notice again regarding on the adjustment due date, when I click edit on the top right and adjust the time of the ticket the result was correct.

    Saving the Due Date Time

    Result after saving the edit Due Date

    The time on the due date result was correct.

      Please upgrade to 1.15.1 (current) to see if this fixes your issue. If it does not I will ask a dev to take a look at this thread.

      6 days later

      @ntozier Hello sir again 🙂
      I just want to inform to you that I upgrade our ticketing system (Osticket) from v 1.15.0 to v 1.15.1 but still have an error 🙁

      5 months later

      I've also got this problem. MY setup: server/mysql/php/OsTicket System settings ALL set to UTC. Only on the agent panel, they set their timezone according to their profile. However, when the update the DUE Date, the date is automatically added 10 hours ahead. Really need this to be resolved. !!

      2 years later

      Up for this. Having the same issue. I am already using 1.17.2

      5 days later

      @tigduwa Please open your own thread after you read: the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

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