Time Error when adjust the Due Date Ticket

cfrancisco0014

Hi Guys 🙂 Good day, I need help to fix this issue, we are already UP the ticketing system on the ubuntu server but I notice some error on the ticketing. for example: When I adjust the Due Date Ticket the date was correct but the time is not correct, I noticed that its automatically add 8hrs. Here some proof for refenrences

Original Due Date Information

Adjust the Due Date Ticket

Result of Adjust Due Date

Can someone help me on this issue thanks a lot and more power ! 🙂
God bless

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

cfrancisco00014

ntozier
Noted on this Sir, I apologize for this posting for my issue,

This is my OsTicket System Information.

Thank you 🙂

cfrancisco00014

Hi Sir ntozier I notice again regarding on the adjustment due date, when I click edit on the top right and adjust the time of the ticket the result was correct.

Saving the Due Date Time

Result after saving the edit Due Date

The time on the due date result was correct.

ntozier

Please upgrade to 1.15.1 (current) to see if this fixes your issue. If it does not I will ask a dev to take a look at this thread.

cfrancisco00014

@ntozier Thank you sir, we will give feedback once we upgrade our ticketing server. God bless 🙂

cfrancisco00014

@ntozier Hello sir again 🙂
I just want to inform to you that I upgrade our ticketing system (Osticket) from v 1.15.0 to v 1.15.1 but still have an error 🙁

pcnetwiz

I've also got this problem. MY setup: server/mysql/php/OsTicket System settings ALL set to UTC. Only on the agent panel, they set their timezone according to their profile. However, when the update the DUE Date, the date is automatically added 10 hours ahead. Really need this to be resolved. !!

tigduwa

Up for this. Having the same issue. I am already using 1.17.2

ntozier

@tigduwa Please open your own thread after you read: the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.