This is the configuration of the user panel:
(Admin panel -> Settings -> Users)
General configuration
Name Formatting: First
Avatar Source: Gravatar / Mystery Man
Authentication Settings
Registration required: Registration is required to create Tickets
Registration method: register
Password Policy: Default Basic Policy
Excessive user logins:
8 Failed attempt(s) to identify themselves allowed before blocking the account
1 Minutes of blocking
A user's session disconnect time: 320
Authentication Token: Enable use of authentication tokens to auto-login users
Customer Quick Access: Requires email verification on the "Check Ticket Status" page