osTicket Version: v1.14.4
PHP Version: 7.2.33

I need to run a script on regular basis that will update ticket rankings. I've seen several posts/questions about setting up cron to create tickets from email.

My question is, can cron be used to to execute other custom scripts? If so, what are the basic steps to get this up and running?

Thanks for any help.

cron (at the os level) can be configured to run any script(s) you want.

You would find or author a script. Then you would setup a cron job for the script to run on whatever schedule you want it to run on.

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