Ok, we going to use a canned response for our customer satisfaction. Its any form to autofill fields number ticket and help topic? we want that our client just type 1 answer. For example
1) Ticket number: #1111 (autofill)
2) Topic: Systems (autofill)
3) How do you rate our service?
😄 😄 😄 😄 😄 (client answer)
Thank you again and I look forward to your answer :