Quick question. I am considering getting the adSync plugin, but I can't find much information about its configuration.
Our helpdesk is an internal support service. Right now we've installed OpenID to allow our users and agents to log in more easily via SSO, but before they can login the first time the user and agent account need to be created.
I thus think the adSync would be useful to manage and maintain the user account creation and update automatically.
However my worry is that adSync would create agent accounts for all users of our organization (10K+), whereas only a limited few should be agents and the rest should be end-users who are able to create tickets.
Is there a way to specify the user groups that should be created as agents, as users, and those that should not have an account at all?