Hello,

centOS 7,
PHP7.2 -- PHP 7.2 (ea-php72)
MySQL5.6
Cpanel 92.0.5

Was running great on v1.12 with cron getting email every minute

Upgraded to osTicket (v1.15.1) - upgrade worked well.

Everything Still running great on 7.2

Upgrade to PHP 7.3 (ea-php73) OR PHP 7.4 (ea-php74), now the CRON will not fetch emails.

Switch back to 7.2 and CRON works fine to fetch emails again.

It's a local cron job to local MySQL which we didn't touch, to ostic/api/cron.php

running from console #:> php PATH-TO/ostic/api/cron.php
Works in 7.2, but not 7.3/7.4

FYI: Osticket still works perfect and sends emails ok in all PHP versions, just ostic/api/cron.php won't work in 7.3/7.4

Any ideas?

Thanks Trent

  • RBGE replied to this.

    eltreno I've been using PHP 7.3 in osTicket 1.12.x and 1.14.x, with an upgrade to PHP 7.4 in 1.14.x and 1.15.x, and not had any issues running the cron job. Do you get any errors in your PHP log when running it manually?

    osTicket 1.15 is fully compatible with PHP 7.4, so there shouldn't be any issues. Have you double checked that all files in the 1.15.1 upgrade have actually replaced the older versions?

      No, no error, that's what's weird to me, No error at all.

      Running it from command line, it stops instantly in 7.3/4 but takes a second to do its usual thing in 7.2

      So it's like it simply quits for some reason in 7.3/4.

      I'll debug some more and reply when I find the issue.

      Thanks

      • RBGE replied to this.

        eltreno Hmm, without an error it's difficult to suggest what could be the cause of the issue. It's a long shot, but have you tried re-uploading everything again, ensuring that every single file in the upload is successful? (for example, no permissions issues trying to replace a file)
        While extremely unlikely, if a file didn't get replaced and was left at an older 1.12.x non PHP7.4 compatible version, I suppose it could cause issues - I'd still expect an error to be returned though 🤔

        Alternative approach is to (backup the server first!) delete everything except for your ost-config.php, then upload the 1.15.1 installation fresh.

        If still no joy, you may want to temporarily turn up the error logging level in PHP just to see what stops it from working.

          Hello, I have the same issue on my installation:

          • last version of OST
          • PHP 7.4
          • Apache 2

          No mail is fetched from GMAIL.
          Only the first time I connected the mailbox the ticket arrived correctly.

          Here is my cron

          maybe @eltreno we can compare the 2 codes

          • RBGE replied to this.

            paolo_sartori Generally I don't use the system-wide crontab - I much prefer using the cron tasks for each user (sudo crontab -e -u www-data to edit the crontab for user www-data), but if you do use the system-wide one, your example is missing the username before the php command.

                RBGE Thank you, I've added the root before the php, now I'm waiting if something will happen

                • RBGE replied to this.

                    Nothing happen....I'm not able to understand how to set up cron correctly; it should be really simple but no way out...

                    paolo_sartori Regardless of whether you use the system crontab or not, I'd really advise against running things as root. If osTicket were to have a vulnerability in the cron handling discovered at a later date, you've got it running as root on your server. For best practice, run the cron job as the same user your web server runs as.

                    Aside from that, it does look correct. Do you see any errors in your PHP log? You may need to turn up the logging level temporarily to display more information.

                        RBGE Thank you, I've modified the script string and now it works correctly with

                        root php /var/...

                        by now as a root but I will modify the user as you suggest
                        Thank you so much

                          10 days later

                          Hello,

                          Solved now.

                          It seems when 7.3 and 7.4 were installed, they were not compiled with IMAP, however IAMP was installed on the server.

                          No errors were being through still, however, now IMAP is installed, the CRON is now fetching emails of course.

                          I realized IMAP was crossed out in ostic/scp/system.php when debugging more, I kept finding it hard to find that page.

                          Everything is working good now in PHP7.4

                          Thanks Team!

                          ntozier changed the title to [resolved] Cron not working in php7.3 or 7.4.
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