We are planning to migrate our osTicket installation from one server to another.
Does anyone know what procedure I can follow to successfully perform this migration?
My current installation is on Centos 7, the new installation will have the same operating system.
Thanks for the support.

Search is your friend:
https://forum.osticket.com/d/93900-move-my-helpdesk-to-a-new-server

note: this was written for a different version, but the process has not changed.
🙂

Similar threads:
https://forum.osticket.com/d/98061-migrate-to-new-server-or-move-db
https://forum.osticket.com/d/93633-moving-servers

A few side notes
Do not forget to update your DNS to point to the new server.
If you are using POP/IMAP make sure that you create a new scheduled task to run cron.php

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