Hello everybody
we have been using osticket for a long time
We haven't used the FAQ much so far, but think it would be a good thing for us administrators to store things. Be it for us internally or for normal users
However, I find it a little difficult to create categories or help topics
Maybe someone has an example of how it looks with you? That would be nice!
Thank you so much!
First go to: Admin panel -> Settings -> Knowledgebase
ensure that *Enable Knowledge Base** is checked.
Go to: Agent panel -> Knowledgebase
Click on Categories.
You should see something like this:
To add a new category click Add New Category
Public is for client facing Categories. You need one Public for Users to be able to see them.
Private is for Agents. You will need one for Agents to be able to see them.
Once you have one of each.
Go to Go to: Agent panel -> Knowledgebase
Click on a Category.
You should have an Add New FAQ in the upper right. Click on it and add a FAQ.
sorry, have only now seen that someone wrote back. Thanks a lot for this!
But that was not what I was looking for, I'm looking for an example: What kind of categories do you have and what Help Topics do you have?
Thank You!
Tobias
What Categories and Help topics would really depend on what type of company you are at.... What Departments are using the ticket system etc.
If you are IT Help Desk then you might have categories for
Email and/or Office applications
Phones (Voip, cell, etc)
Printers
Software
etc.
