Hello,

we're currently using OSTicket v1.14.2. In many of our forms we're using "long answer" fields, typically for problem description etc. However, these fields are quite small and text is being cut off after just a few lines:

Is there a way to resize this field / text area? Adjusting the height (in lines) in the form settings doesn't seem to change anything. I tried looking at the PHP code and CSS files but couldn't find where exactly this is defined.

Alternatively, when you click on the field to edit it (in Agent mode), a small editor popup appears:

As you can see however, it's just as small. Is there a way to customize the size of the editor field in the popup (IIRC it's called redactor editor)?

Thanks in advance.

Cheers

I'm not aware of a way to resize this in the UI. You could probably edit the core files to achieve this though.

13 days later

Yeah, I figured the same. Do you happen to have a pointer as to where in the core files I could look?

2 months later

Bump. Does anybody have an idea which files I have to edit in order to resize the redactor popup window? I'm sure the devs would know without looking.

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