Hello,
I got someone helping me installing OS ticket on the subdomain. However we both now want to create a form for new starter and leaves(form which needs to be completed from the sender for new joiners or leavers in the company) . I was thinking if there is a way to duplicate the ticket form and customise it on different page. But there not seem to be a way. Is there any help I can get from here?
Thanks in advance!!!
Are you asking for a way to create a new ticket form un the ui?
If your answer to this is Yes, then you can alter the ticket opening experience by putting forms on Help Topics. So when someone selects the Help Topic of "New Starter" it displays a form for all the fields that you want to add, or if they select a Help Topic of "Leaves" then it displays yet another form.
Or are you asking for a way to put a form on a separate web site?
You would have to write a custom HTML (and other language) script that interfaces with the Ticket API. This would let you make a separate page for creating a ticket for new starters and one for leaves.
Making of forms and adding them to help topics would result in a single ticket open page.
The person filling out the ticket would select "new starter" or "leaves" and it would display the form to them.
Using the Ticket API would be two separate scripts in two separate .html files. If you want them in the osTicket UI you would have to alter the menu to point to them. I can't imagine that it would be too difficult to alter the menu, but I have also not tried in a really long time.
Very welcome. I'll leave this open in case you need more explicit instructions with the creating help topics, creating forms, and then adding them to the Help Topics.
