I'm a long-time osTicket user and have updated from back in the 1.8 days all the way to 1.14.3.

My custom email templates are based on those old 1.xx templates from years ago, and I'm thinking they've probably been improved since then so I'd like to re-do my customizations starting from the current email templates.

Is there a way to install the latest 1.14.3 email templates? It seems they are not being installed or updated by the upgrader.

Go to: ** Admin panel -> Emails -> Templates **
Click Add new Template Set
Give it a name.
under Template Set to Clone select *- Stock Templates - *.
This should give you a new template based on the most recent ones.
Then you can edit it.
Set the status to Enabled and make it the default once you are happy with it.

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