Would it be possible to create an osTicket Plugin that adds an additional field in the user add/edit form:
which could be used in email templates?
[resolved] osTicket Plugin - Additional user field to be used in templates
No plugin required.
Go to Admin panel -> Manage -> Forms -> Contact Information
Add your field, make sure that you set a Variable name that is unique.
Populate the field on peoples accounts.
Add the variable to the template.
example:
If your new Contact Details variable is 'emptitle'
You would add the variable %{ticket.user.emptitle} to your template.
Wow! Great feature! Thank you.
Very welcome.
I'll mark this as resolved and close the thread. Please start a new thread if you have another question.
ntozier locked the discussion.
ntozier changed the title to [resolved] osTicket Plugin - Additional user field to be used in templates.