Responses go to SPAM

Yeldar007e · Nov 11, 2020

Hi All,

I am using a cloud- hosted OSticket support system. I encountered a problem: the responses for the ticket go to Spam folder in Gmail. How can I fix it, so that the reponses are not marked as spam?

Thanks

ntozier · Nov 13, 2020

osTicket has no control over how remote servers see or categorize emails. This is not something that you would really fix in osTicket. You would need to investigate why gmail thinks the message is spam and then take steps to mitigate that.

This might help:
https://support.google.com/mail/answer/1366858?co=GENIE.Platform%3DAndroid&hl=en#:_{:text=Why%20emails%20have%20spam%20warning,Gmail%20sent%20it%20to%20Spam}.